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Where will my trip depart from?
Topdeck’s Australia & New Zealand Trips vary depending on the departure city. Please refer to your trip itinerary for exact details.
How can I make a payment?
There are a few ways you can make a payment with Topdeck:
- Call your local Topdeck Office and make payment over the phone by credit or debit card.
- Transfer the money in to Topdeck’s bank account. Please email or call your Topdeck Travel Consultant for the bank details.
- Complete the payment form with your credit or debit card details and email or fax this to your Topdeck Travel Consultant.
What does my trip include?
Travel with Topdeck and all coach transportation, accommodation, most meals, ferry transfers, National Park Fees, Activities and Entry fees where specified are included in the trip price. And, of course the services of a Trip Leader and Driver.* (*This excludes any foreign operated and independent trips operated on behalf of Topdeck)
What's not included in the trip price?
Spending money, visas (if applicable), personal travel insurance (compulsory), medical fees, cost of optional activities, entrance fees (unless specified) and excursions, flights, departure taxes and some meals (as specified in your itinerary).
How many people will be on the trip?
Group sizes do vary by location. In Australia and New Zealand as a guide an average trip will have 25 passengers on board, however in peak season coaches are often full. Independent Tours do vary.
What sort of people will be on the trip?
Topdeck travellers are aged between 18 and 30 something and come from around the world. Like you, they will be up for a great travel experience and meeting like-minded travellers.
Is it OK if I am travelling on my own?
On average half our passengers travel on their own, so rest assured there will be other passengers on board who have chosen to “go it alone”.
Are there room supplements available?
All trips are based on a share option however we do offer single, twin and double supplements. Accommodation and upgrades do vary. Please contact your Travel Agent or Topdeck for further information.
What visas will I need?
Obtaining correct visas is your own responsibility. Not having correct visas could mean you missing out on part or all of your trip. Please contact your local Travel Agent and also check with the individual Embassies before you depart.
Do I need Travel Insurance?
Yes. Comprehensive Travel Insurance is compulsory on all Topdeck trips. This should be taken out at the time of booking.
What will I need to bring with me?
This all depends on the trip of your choice. Please refer to our suggested clothing list in the pre-departure information which you can download from our website. And don’t forget your camera, insurance details, passport, visas and a positive attitude! If you suffer from any medical condition please bring additional supplies.
How much luggage am I allowed?
Please note due to limited space and weight restrictions on our coaches, luggage is limited to 1 backpack or suitcase weighing less than 20kg per passenger. In addition you will be able to bring a small daypack on board the coach. Passengers with too much luggage on the morning of departure may be told that they cannot take it all with them. You will be responsible for making your own arrangements to store or relocate your luggage. Topdeck reserves the right to check your luggage at departure.
How much spending money will I need?
Naturally everybody’s spending varies. Many of your meals are included in the trip price so this really just leaves the occasional meal and your personal spending to budget for*. Throughout the trip, your Trip Leader will also inform you of optional activities which you can participate in, please budget extra if you wish to participate in these activities. For a more detailed list and price guideline please refer to the pre departure information. *As a general guide we suggest AUD$50.00-$60.00 OR NZD$50-$60.00 per day.
What if I am a smoker?
Smoking is not permitted on our coaches, however regular stops are made whilst travelling. Smoking is not permitted in any type of accommodation including permanent campsites.
What if I am on a special diet?
If you have special dietary requirements e.g. vegetarian or vegan, we will make every effort to ensure your specific needs are catered for as long as you tell us or your agent at the time of booking. Unfortunately in some locations the variety of food is limited so we cannot guarantee availability when eating out. There are some diets we are unable to cater for such as religious diets, so if you are unsure please contact us or ask your agent to check.
Do I need to advise if I have a medical condition?
If you have an existing medical condition or disability which may affect your trip, we ask that you inform your Travel Agent or Topdeck in writing at the time of booking. We may ask you to obtain a medical certificate. If we reasonably feel we are unable to satisfactorily accommodate your particular needs, we reserve the right to decline the booking or to require that you be accompanied by a person who is able to provide full assistance to you.
Will I be contactable while I am on my trip?
As well as having regular access to internet cafes, if someone needs to contact you in the case of an emergency, the Topdeck Australia/New Zealand Head Office will be able to get in touch with your Trip Leader.
When will I get final documentation for my trip?
Topdeck issues e-docs which will be sent to you six weeks prior to departure and when you have paid in full, which includes your detailed day-to-day itinerary. In addition to this, you MUST read the detailed pre-departure information relevant to your trip. This can be downloaded at any time from the trip page on our website, and will also be sent to you with your documentation. The pre-departure document contains a number of important points that you should be aware of. Please take the time to download and read it. If your booking was made via a travel agent your documents will be sent to them.
How much time will I spend on the coach?
We do try to limit the time spent on the coach so you will have more time to enjoy the places you visit. We have adapted our itineraries to suit the distances travelled however in on some days you will spend more time on the coach than others.
What happens if I need to cancel my booking?
Cancellation of a booking must be made in writing. We will not regard a booking as cancelled unless and until written notice is received by us.
On cancellation the following charges will apply:-
Days Prior % of Trip Pre/Post Hotel
Over 42 Day/s Loss of Deposit Nil
42-29 Day/s 40% 40%
28-14 Day/s 60% 60%
13-7 Day/s 80% 100%
6-3 Day/s 90% 100%
2-0 Day/s 100% 100%
Are there any credit card charge fees if I pay by credit card?
Credit Card Charge Fees may apply at the time of booking. Please see your invoice for further detail/s.
