A lot went wrong on our trip; guide not knowing names of those in tour group (or anything about the places we were going), guide only asking the people at the front of the bus for opinions, general admin disasters.
When we got to most hotels they either had us sharing a physical bed with another tourist, didn't have a reservation for some people, or the hotel was simply in the middle of nowhere with nothing to do.
Never passed on dietary requirements to restaurants and hotels so vegans etc constantly disappointed and spending their own money on breakfasts that should have been complimentary.
On more than one occasion spent a long time in a town with nothing in it which should only have been an hour lunch break max.
Listed optional activities in their guide that were no longer available (yet they want you to download the guide right before you go to the airport so it's up-to-date).
That's just a gist of some of the annoyances; after a while you get beyond the point of caring and just expect a disaster to happen at some point during the day.
It was a good trip, the food was not. I wish there was more group activities other than dinners and lunches.
Tour was disappointing. Very limited and incorrect information from the tour guide about the states we were in. Some of the hotels and motels were so far away from food places and main districts that we used Uber/ Uber eats often. Not sure what topdeck’s recovery has been like since covid but compare to other Topdeck tours I’ve done in the past, this one felt very disorganised.
Poor accommodations for the most part and locations. Not many activities and poor quality "included" meals.