Coronavirus (COVID-19) Travel Update:
5 November 2020
Due to the ongoing Coronavirus (COVID-19) impacts on worldwide health and border restrictions, we have chosen to suspend all Topdeck trips globally until 31 March 2021, with the exception of Australia, New Zealand and Japan, which will resume from 1 February 2021.
While the adventures are unfortunately still on hold, we’re monitoring the pandemic and government advice closely, so as soon as the travel restrictions are lifted and it’s safe to do so, we’ll be back on the road exploring the best of what the world has to offer! Make sure you’re ready.
If you are booked on a trip that’s been suspended:
You will automatically receive a Topdeck Travel Credit for your booking. If you have paid more than the required deposit amount - you’ll get a Travel Credit for the full amount paid by you, plus an additional $100AUD* of Travel Credit per person. If you have paid only the required deposit amount - you’ll get a Travel Credit for the full deposit amount you paid.
This applies to Topdeck bookings only. Airlines, travel agents and other travel/activity providers may impose different change and cancellation policies.
You can choose to use your Travel Credit to book a Topdeck trip that’s on sale now or hold onto your Travel Credit and wait until you’re ready to decide where to go. There’s no rush. Your Travel Credit is redeemable for travel on a trip that starts on or before 31 December 2021.
Set the real you free with added flexibility.
The world looks different. And now, so do our booking and refund policies. Re-book your trip before 30 April 2021 will benefit from our COVID-19 Assurance and EXTRA-Flexible policies – so you can spend less time worrying about adjusting your plans, and more time getting psyched about the fun stuff. Check them out now!
Once your new booking using your Travel Credit is confirmed, standard Booking Terms & Conditions and additional flexibility terms will apply.
Our commitment to your safety
Keener-than-keen to hit the road again? Us too. But what does safe travel look like in COVID-times? No one has all the answers – but when you take that once-in-a-lifetime trip with us in 2021, you can be 100% confident your health and wellbeing remain our #1 priority. Topdeck has been awarded the World Travel and Tourism Council’s Safe Travels stamp. Meaning? We’ve adopted globally recognised health and hygiene protocols that align with public health instructions and WTTC’s guidelines. You can be certain every Topdeck trip will continue to be run hygienically, responsibly and with your safety at the forefront of everything we do, click here to find out more.
Our Customer Service teams are working around the clock to contact all customers affected by trip suspensions, as soon as possible – in date order. However, with a reduced workforce and increased workloads caused by the disruption from the COVID-19 pandemic, we are experiencing delays. We appreciate your patience during this difficult time – we’ll be in touch with you directly or via your travel agent as soon as possible.
Further Terms and Conditions
We may update these terms at any time without prior notice. If we do, we will post the amended terms on Terms & Conditions webpage, applications, or services, which will take effect from that time. Acceptance of any Travel Credit after any amendment will constitute agreement to the then-current form of these terms.
* Offer valid until further notice. Offer may be withdrawn at any time and other restrictions may apply.
* * Offer valid until further notice. This offer for Topdeck to cover the first AU$100 off a more expensive tour can only be used once on the first transfer. Topdeck will not offer to cover the first AU$100 off any and all subsequent transfers to a more expensive tour. Offer may be withdrawn at any time and other restrictions may apply.