Novel Coronavirus Travel Update:

24/03/2020 – 6.30am (AEST)

 

All Topdeck trips globally have been suspended until May 31, 2020.

As a result of the rapidly evolving Novel Coronavirus pandemic and strict government travel advice, we have reached the unfortunate decision to suspend all Topdeck trips globally until May 31, 2020.

We will continue to monitor the rapidly evolving situation and update this page with information as we get it.  We know you might have more questions; we have some FAQs below that we hope will help.

 

Updated Cancellation Policy

The current worldwide travel restriction updates, border closures and quarantine requirements are not what anyone could call normal circumstances. Due to these exceptional circumstances and the unprecedented impact of coronavirus (COVID-19) worldwide, we have updated our cancellation policy to align with current travel industry and tour operator standards.

 

For customers who are booked to travel between now and May 31, 2020

  • As a result of the rapidly evolving Novel Coronavirus pandemic and strict government travel advice, we reached the unfortunate decision to suspend all Topdeck trips globally until May 31, 2020. 
  • For those booked on one of our suspended trips, you’ll get the full amount provided in the form of a travel credit voucher, plus an additional $100(AUD) travel credit. This is redeemable for travel by December 31, 2021.  

 

For customers who are booked to travel from June 1, 2020

  • At present, all of our tours scheduled from June 1 2020 are due to depart as planned pending any updated Government travel restrictions.
  • If you choose to cancel your tour departing from June 1 2020, please keep in mind then the below will apply: 
    • If you have paid more than a deposit - you’ll get the full amount provided in the form of a travel credit voucher, plus an additional $100(AUD) travel credit. This is redeemable for travel by December 31, 2021.
    • If you have paid only the deposit - you’ll get the full amount provided in the form of a travel credit voucher. This is redeemable for travel by December 31, 2021.

 

Please note, this applies to Topdeck bookings only. Airlines and other travel/activity providers may impose different change and cancelation policies.

FAQ’S for Trips departing up until May 31, 2020.

Are you still running trips? 

As a result of the rapidly evolving Novel Coronavirus pandemic we have reached the decision to suspend all Topdeck trips globally until  May 31, 2020. All trips departing after June 1, 2020 remain unaffected at this point in time. This is an ever-evolving situation and we will update this page frequently when we have new information.

I have a trip departing between now and May 31,2020 why have I not been contact yet?

We know this is frustrating. Our Customer Service teams are working around the clock to contact all affected passengers as quickly as we can. We are focussing on contacting customers with closer departure dates as a priority. Please be assured you will be contacted as soon as possible. 

 

We have contacted travel agents to let them know of these changes. If you have booked through a travel agent, you can speak to your agent or contact us directly. 

I have a trip departing on or after June 1, what should I do?

All of our tours scheduled from June 1, are due to depart as planned. We are closely monitoring the Novel Coronavirus situation around the world. To stay updated with Topdeck’s actions please visit our Travel Alerts page for the latest information. If you have any questions or concerns, please contact on teams on: [UK] +44 (0)20 8987 3305 or [AUS] +61 7 30634071.

*Terms and Conditions

This offer is valid until further notice.We will provide you with a non-refundable Credit Voucher to the value of the amount paid plus $100 (AUD per person), redeemable for travel until December 31,2021. Credit Vouchers are not redeemable for cash. The new booking is subject to any increase in price at time of purchase. Offer may be withdrawn at any time and other restrictions may apply.

 

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