Coronavirus (COVID-19) Travel Update:
10 August 2020
Due to the ongoing Coronavirus (COVID-19) impact on worldwide health and border restrictions, we have chosen to suspend all Topdeck trips globally until 30 November 2020. The one exception to this is our New Zealand trips where we plan to be on the road, chasing feel real moments again from 1 November 2020.
While the adventures are unfortunately still on hold, we’re monitoring the pandemic and government advice closely, so as soon as the travel restrictions are lifted and it’s safe to do so, we’ll be back on the road exploring the best of what the world has to offer! Get ready.
If you are booked on a trip that’s been suspended:
You will automatically receive a Topdeck Travel Credit (Travel Credit) for your booking. If you have paid more than the required deposit amount - you’ll get a Travel Credit for the full amount paid by you, plus an additional $100AUD* of Travel Credit per person. If you have paid only the required deposit amount - you’ll get a Travel Credit for the full deposit amount you paid.
You can choose to use your Travel Credit to book a Topdeck trip that’s on sale now or hold onto your Travel Credit and wait until you’re ready to decide where to go. There’s no rush. Your Travel Credit is redeemable for travel on a trip that starts on or before 31 December 2021.
Once you have made a booking using your Travel Credit, Topdeck’s standard Booking Terms & Conditions will apply to that booking.
This applies to Topdeck bookings only. Airlines, travel agents and other travel/activity providers may impose different change and cancellation policies.
Our Customer Service teams are working around the clock to contact all customers affected by trip suspensions, as soon as possible – in date order. However, with a reduced workforce and increased workloads caused by the disruption from the COVID-19 pandemic, we are experiencing delays. We appreciate your patience during this difficult time – we’ll be in touch with you directly or via your travel agent as soon as possible.
Our Focus on You
I’m sure you have lots of questions about what travel with Topdeck is going to look like in the future. We’re working on this and are committed to focusing on you and your wellbeing, click here to find out more.
Further Terms and Conditions
We may update these terms at any time without prior notice. If we do, we will post the amended terms on Terms & Conditions webpage, applications, or services, which will take effect from that time. Acceptance of any Travel Credit after any amendment will constitute agreement to the then-current form of these terms.
* Offer valid until further notice. Offer may be withdrawn at any time and other restrictions may apply.
* * Offer valid until further notice. This offer for Topdeck to cover the first AU$100 off a more expensive tour can only be used once on the first transfer. Topdeck will not offer to cover the first AU$100 off any and all subsequent transfers to a more expensive tour. Offer may be withdrawn at any time and other restrictions may apply.