Set the real you free, with added flexibility
Time to stretch out. Get more flexibility, when you need it most.
The world looks different. And now, so do our cancellation and refund policies. All 2021-22 bookings made before 28 February will benefit from our new extra-flexible booking conditions. So, you can spend less time worrying about adjusting your plans and more time getting psyched about the fun stuff.
COVID-19 Assurance Policy
COVID-19 security: get a full refund or travel credit if you’re diagnosed with COVID-19 within 14 days, and up to 24 hours prior to departure. Just provide us with a positive COVID-19 PCR test certificate before your trip departs and we’ll handle the rest*.
Lockdown flexibility: situations can change at any moment. We get it. So, if you’re prevented from travelling due to a sudden government-enforced lockdown, you’ll be eligible for a full refund or travel credit*.
No additional cost: until 28 February 2021, all new bookings will automatically fall under our new COVID-19 Assurance Policy – at no additional cost to you. Book now and kick back knowing you’re covered*.
For you and your travel BFF: but what about my travel buddy? Sorted. All travellers registered under the same booking reference number can choose to receive a refund or travel credit as well*.
When sh*t hits the fan last minute – we’ve got you covered. Book your 2021-22 trip before 28 February and benefit from our new Extra-FLEX Policy. This baby gives you the flexibility to make one additional change your departure date or choice of trip, up to 30 days before departure**.
No Strings Guarantee
Always here for you
Unlimited free changes: change your mind as often as your underwear? Make as many changes to your trip as you like, up to 60 days prior to departure – with NO amendment fees^.
Book now, pay later: secure your booking with a SUPER affordable deposit – and don’t pay a cent extra until 60 days prior to departure. It’s that easy (and the best $$ you’ll ever spend).
Flexible deposit: we get it, things happen. Cancel before your full payment’s due and we’ll give you a full cash refund and hold onto your deposit so you can use it for another trip, another time^.
Pay in instalments: don’t have the cash to pay all at once? We’ve been there. Pay off your trip up to 60 days prior to departure in instalments that suit you.
The all-important Terms and Conditions
*COVID-19 Assurance Policy Terms & Conditions. Positive COVID-19 diagnosis: Customers are required to produce a COVID-19 PCR Test Certificate at their own expense, showing a positive diagnosis between 14 days and 24 hours of the scheduled trip departure to be eligible for a full refund or a Topdeck Travel Credit Voucher. Before or after this time, the policy will not be applicable. This policy is not valid for those self-isolating due to contact with a possible or confirmed case of coronavirus or self-diagnosis of coronavirus. Topdeck Travel reserves the right to check the authenticity of COVID-19 PCR Test Certificate and/or test results with the provider. Government-enforced national or regional travel restrictions: Customers prevented from travelling within 14 days and 24 hours prior to their trip departure, due to government-enforced restrictions, will be eligible for a full refund or Topdeck Travel Credit Voucher. Customers will be required to supply proof of address, flight/travel confirmation and details of government travel restrictions to be eligible. The travel restriction must be government-enforced. Topdeck Travel reserves the right to check authenticity of documents provided. This policy does not cover the requirement to self-isolate on return from a Topdeck trip to your home country.
Under the COVID-19 Assurance Policy, all travel companions registered under the same booking reference number as the eligible customer can choose to also receive a refund or Topdeck Travel Credit Voucher. Customers who fail to meet the above terms will be ineligible for the COVID-19 Assurance Policy and Standard Terms and Conditions will apply. This policy covers the group trip only, any airline changes or cancellation fees are solely the responsibility of the traveller and are subject to airline policies. The COVID-19 Assurance Policy is applicable to all new bookings made up to 28 February 2021 including customers using a Topdeck Travel Credit Voucher. For bookings made via a Travel Agency, additional fees may be charged by the travel agent directly. Topdeck Travel reserves the right to withdraw this policy at any time without prior notice and to correct any errors, inaccuracies or omissions at any time without prior notice or liability. However, the policy terms in place at time of booking will remain valid for the duration of your booking. Topdeck Travel reserves the right to cancel any booking due to unauthorized, altered, ineligible or fraudulent use of the policy.
**Extra-FLEX Policy Terms & Conditions. Bookings made under this policy are eligible for one change between 30 and 60 days prior to the original departure date; subject to availability. The deferred trip must be booked at the same time as cancelling the original trip with our Customer Service team. If the deferred trip price is higher than the original amount paid, customers are required to pay the difference at the time of rebooking. If the deferred trip price is lower than the original amount paid, customers will receive a Topdeck Travel Credit Voucher for the surplus amount. Offers, promotions or discounts applied to the original booking may not be transferrable. This policy does not entitle customers to a full refund. For outright cancellations Standard Terms and Conditions will apply. Any unrecoverable costs included in the original trip itinerary (including, but not limited to, items such as flights and other non-refundable activities), will be deducted from the total amount paid. This policy covers the group trip only, any airline changes or cancellation fees are solely the responsibility of the traveller and are subject to airline policies. The Extra-FLEX Policy is applicable to all new bookings until 28 February 2021, including customers using a Topdeck Travel Credit Voucher. Topdeck Travel reserves the right to withdraw this policy at any time without prior notice and to correct any errors, inaccuracies or omissions at any time without prior notice or liability. However, the policy terms in place at time of booking will remain valid for the duration of your booking. Topdeck Travel reserves the right to cancel any booking due to unauthorized, altered, ineligible or fraudulent use of the policy. The only exemptions to this policy will be in the event a positive COVID-19 PCR Test Certificate is produced or if a customer is barred from traveling due to government-enforced restrictions. Please refer to the COVID-19 Assurance Policy Terms and Conditions for more information.
^No Strings Guarantee Terms & Conditions. If you cancel more than 60 days prior to departure you may request in writing that we provide you with a rolling deposit voucher for a future trip. The voucher must be redeemed within two years from the date of first cancellation. The voucher can be transferred to a friend but cannot be transferred a second time. One voucher per person per trip. If you cancel within 60 days of departure you will forfeit your deposit and you will need to pay our applicable cancellation fee based on the cancellation policy at time of booking. The balance of your trip must be paid no later than 60 days prior to your trip departure date. If you do not pay within this period we may cancel your booking and your deposit will be forfeited. Full payment is required if you make a booking within 60 days of the departure date. If your booking is a special offer we may require full payment (including any pre and post accommodation and sundry service charges) by such earlier time as specified in the offer. For full terms and conditions see www.topdeck.travel/terms-and-conditions.